FAQS

🐾 Frequently Asked Questions (FAQ)

 1. Are your products authentic?

Yes, we can guarantee that they are 100% authentic, direct from the main suppliers and exclusive distributors. We only offer trusted brands and products to ensure the well-being and safety of your pets.

2. What are your shipping options?

We can ship orders nationwide via Shopee Express (SPX). For Metro Manila orders, our partner courier is J&T Express.

3. Do you offer same-day delivery?

Yes, you may choose Lalamove or Grab as shipping option for same-day delivery. Cut-off time is until 5PM only.

4. How long does it take to receive my order?

Orders are processed and prepared as quickly as possible. However, please note that the delivery schedule is beyond our control. 

Metro Manila, Greater Manila Area – 1-2 days

Luzon – 1-3 days

Visayas – 3-5 days

Palawan, Mindanao – 4-7 days

  • Cash on Delivery (COD)
  • Credit/Debit Cards
  • GCash
  • Maya
  • GrabPay
  • PayPal

5. How do I track my order?

You will see your order confirmation details and the tracking number. You may track your order here:

J&T Express: https://www.jtexpress.ph/track-and-trace

SPX: https://spx.ph/

6. What are your payment options?

We accept Cash-on-Delivery (COD), Gcash, BDO and BPI payments. Please follow the instructions on the payment section once you checkout.

7. What is your return or exchange policy?

Please check our Return and Exchange Policy here: [LINK]

8. Do you offer any discounts or promotions?
Yes! You may check our deals and offers here: [LINK]

9. Do you offer wholesale pricing for bulk orders?

Absolutely! Feel free to send us a message on our Facebook page so we can assist you more efficiently.

10. What should I do if I received the wrong or defective item?

Please send us a message with your order details and a photo of the item received. We’ll review the issue and assist you in resolving it as quickly as possible.

11. Can I change my shipping address after placing an order?

If your order hasn’t been processed yet, you will have to cancel the order and place a new one with the correct shipping information. We won’t be able to modify the details in our system.

12. Can I cancel my order after placing it?
Yes, you may cancel your order as long as it hasn’t been processed yet. However, we kindly ask that you place orders mindfully to help us avoid delays, reduce waste, and ensure a smoother experience for everyone.